1. Overview
AttestWay free launch period — nothing is currently charged
AttestWay is presently in a free launch period. No paid plan is offered for sale, no payment method is collected, and no fees are charged, so no refund can arise in respect of AttestWay use during this period. This Policy applies to AttestWay only once paid plans become available and you expressly select one. In particular, clause 3.3 does not operate to start billing on any AttestWay account: no card is held on file and nothing can be charged automatically.
This Refund and Cancellation Policy ("Policy") sets out the terms under which Enemial Technologies (Pty) Ltd ("Enemial Technologies," "the Company," "we," "us," or "our") will process refund requests and subscription cancellations for services provided under the Enemial Technologies group, including FunInvite and AttestWay (collectively, "the Services" or "the Platforms").
This Policy forms an integral part of the Enemial Technologies Terms and Conditions and should be read in conjunction with them. By subscribing to any of our Services, you agree to the terms of this Policy.
Enemial Technologies is committed to fair and transparent billing practices. If you have any concerns about charges, we encourage you to contact our billing team before initiating a cancellation or formal dispute.
2. Subscription Cancellation
2.1 How to Cancel
You may cancel your subscription to FunInvite or AttestWay at any time through one of the following channels:
- Logging into your account on the relevant platform and navigating to Billing or Subscription Settings.
- Emailing our support team at nmampare@gmail.com with your account details and cancellation request.
- Calling our support line at +267 74750403 / 74996392 during business hours.
2.2 Effect of Cancellation
Upon cancellation of your subscription:
- Your subscription will remain active and accessible until the end of the current billing cycle (monthly or annual).
- No further charges will be made for subsequent billing periods.
- Access to paid features will be deactivated at the close of the billing period.
- Your account and associated data will be retained for 30 calendar days post-cancellation, during which you may export your data.
- After the 30-day retention window, your data may be permanently and irreversibly deleted.
3. Refund Policy
3.1 Monthly Subscriptions
Monthly subscription fees are non-refundable once the billing cycle has commenced. Partial refunds for unused days within a month are not provided.
Exception — a full refund of the most recent monthly charge may be considered where:
- A written refund request is submitted within 7 days of the billing date; and
- The account has not made substantial use of the Services in that billing period, as determined at Enemial Technologies' reasonable discretion.
3.2 Annual Subscriptions
Annual subscriptions may be eligible for a prorated refund under the following conditions:
- A refund request is submitted within 30 days of the initial annual payment date or most recent annual renewal date — a full refund minus any applicable processing fees may be issued.
- Requests submitted after 30 days but within the annual term — a prorated refund based on the number of whole unused months remaining may be considered, minus applicable fees.
- Requests submitted after 6 or more months of the annual term have elapsed — no refund will be issued.
3.3 Free Trial Periods
Where Enemial Technologies offers a free trial for any Service, no payment is collected during the trial period. Refund claims do not apply to free trial usage. Upon trial expiration, your selected paid plan will commence billing unless you cancel before the trial ends.
3.4 Non-Refundable Items
The following are strictly non-refundable in all circumstances:
- One-time setup, onboarding, or configuration fees.
- Add-on purchases including additional storage, extra user seats, or API access credits.
- Fees for completed professional services, custom development, or integrations.
- Subscription fees for accounts suspended or terminated due to breach of the Terms and Conditions.
- Any charges made more than 12 months prior to the date of the refund request.
4. Special Circumstances
4.1 Extended Service Downtime
In the event of unplanned, sustained service downtime exceeding 24 consecutive hours caused directly by Enemial Technologies, affected Subscribers may be eligible for a proportional service credit applied to the following billing cycle.
To request a downtime credit, please email nmampare@gmail.com within 14 days of the incident, describing the impact on your account. Credits are not transferable and hold no cash value.
4.2 Unauthorized Charges
If you believe a charge has been made to your account without your authorization, notify Enemial Technologies immediately at nmampare@gmail.com. We will investigate the matter and, if the charge is confirmed to be unauthorized, issue a full refund within 10 business days.
4.3 Duplicate Payments
In the event of a duplicate payment resulting from a technical error, Enemial Technologies will refund the duplicate charge in full within 7 business days upon verification.
5. How to Submit a Refund Request
To request a refund, please follow these steps:
- Send an email to nmampare@gmail.com with the subject line: "Refund Request – [Account Name] – [Service: FunInvite / AttestWay]."
- Include: your full name, registered email address, transaction or invoice reference number, and the reason for your refund request.
- Our billing team will acknowledge your request within 2 business days.
- Approved refunds will be processed within 7–10 business days to the original payment method used.
Please note that actual credit timelines may vary depending on your financial institution or card issuer.
6. Chargebacks and Payment Disputes
Enemial Technologies strongly encourages Subscribers to contact us directly to resolve billing issues before initiating a chargeback with their bank or payment provider. Initiating a chargeback without first attempting resolution with Enemial Technologies may result in:
- Immediate suspension of your account pending investigation.
- Permanent termination of access to all Enemial Technologies Services upon confirmation of chargeback.
- Reporting of the account to applicable fraud prevention or financial risk databases at our discretion.
Should a chargeback be found to be unwarranted or fraudulent, Enemial Technologies reserves the right to pursue recovery of the disputed amount through lawful means.
7. Plan Downgrades
If you downgrade your subscription from a higher-tier plan to a lower-tier plan:
- The downgrade will take effect at the commencement of the next billing cycle.
- You will retain access to your current plan's features until the downgrade is applied.
- No partial refund will be issued for any price differential between plans within an active billing period.
8. Cancellation by Enemial Technologies
Enemial Technologies reserves the right to cancel or suspend a Subscriber's access to any or all of the Services in the following circumstances:
- Material breach of the Terms and Conditions.
- Non-payment or repeated failed payment attempts.
- Fraudulent, abusive, or unlawful use of the Services.
- At our sole discretion, with 30 days' written notice for terminations unrelated to policy violations.
In the case of terminations not caused by a policy violation or breach, Enemial Technologies will issue a prorated refund for any prepaid but unused subscription period.
9. Currency and Tax
All refunds will be processed in the same currency as the original payment. Enemial Technologies is not liable for currency conversion fees, exchange rate fluctuations, or differences arising between the date of the original charge and the refund. Taxes collected at the time of payment are non-refundable unless required by applicable law.
10. Amendments to This Policy
Enemial Technologies may revise this Policy at any time. Changes will be communicated to Subscribers via email or in-platform notice at least 14 days before taking effect. Continued use of any of the Services after the updated Policy becomes effective constitutes your acceptance of the revised terms.
11. Contact Us
For all billing, refund, or cancellation matters, please contact:
Enemial Technologies (Pty) Ltd — Billing & Support
Address: Plot 77372, Gaborone North, Botswana
Postal: P O Box 80945, Gaborone, Botswana
Phone: +267 74750403 / 74996392
Email: nmampare@gmail.com
Enemial Technologies is committed to resolving all billing concerns fairly, transparently, and in accordance with this Policy.
Enemial Technologies | Refund and Cancellation Policy | Effective: June 6, 2025